Return to Help Index
|How do I create an account?|
|1) Click the "My Account / Order Status" link at the bottom footer of our site.
2) Enter your email address.
3) Select "I am a new customer".
|How do I edit my account information?|
|Click the "My Account / Order Status" link at the bottom footer of our site to edit your account information.|
|How much is my shipping?|
|Shipping is automatically calculated prior to submitting your payment information. Simply add items to your cart and proceed to the Checkout page where you will be offered Shipping Method choices and their prices.|
|I forgot my password.|
|Click the "My Account / Order Status" link at the bottom footer of our site. Under the login box you'll see a link that says "Forgot your password? Click here". That link will send an email to you with your password.|
|How do I return my product?|
|Please click here for more information on returning an item.|
|I received the wrong product.|
|If you feel that you have received the wrong product, please contact customer service via firstname.lastname@example.org within 24 hours of receiving the product.|
|What is your return policy?|
|Please see our Shipping and Returns page for complete details regarding our return policy.|
|When will my order ship?|
|Please see each individual item page for more information on the availability of each item. Also, after placing your order, you may click the "My Account / Order Status" link at the bottom footer of our site to track the status of your order. You will receive a shipment confirmation when your order has shipped and tracking information within the email confirmation.|